At Leather Jackets NYC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our comprehensive Refund and Return Policy below.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Accept returns under the following conditions.
- Wrong product received by the customer
- Products have some defects
- Product damaged in shipping
- Product has tampered
- The size does not fit according to our size chart
Exceptions/non-returnable items:
- Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
- Unfortunately, we cannot accept returns on sale items or gift cards.
Return Shipping Cost:
- You are responsible for paying return shipping costs, which are non-refundable.
- No restocking fee
Return Adress:
To start a return, you can contact us at info@leatherjacketsnyc.com. Please note that returns will need to be sent to the following address: 345 Deagen Rd,Hanover, Pennsylvania 17331, United States
You can always contact us for any return question at info@leatherjacketsnyc.com
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges Process:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Processing Time:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@leatherjacketsnyc.com
Our Commitment to Quality
Leather Jacket NYC has been a leader in customer satisfaction, driven by a team of over 100 dedicated craftspeople. Using innovative processes and high-quality equipment, we aim to deliver superior material and embroidery quality. While we strive for perfection, if there is an issue with your order, please notify us within 10 days of receiving it, and we’ll be happy to assist.
Contact Us:
Business Address: 22 castelton Court22, Manchester, M34 7NX, England, United Kingdom
E-Mail: info@leatherjacketsnyc.com
Contact Form: Get in Touch
Phone: +1 213-474-4271
Company Name: Leather Jackets NYC
Customer service: Support online 24 hours a day